Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury fashion.
How do you ensure the authenticity of your items?
Every item at Reloved Again undergoes a rigorous multi-point inspection by our team of expert authenticators to ensure it is 100% genuine before being listed.
What condition are the garments in?
We use a detailed grading system ranging from 'Brand New with Tags' to 'Good Pre-owned Condition.' Any minor wear or flaws are clearly noted in the product description and photos.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 14-day return window for most items, provided the security tag remains attached and the item is in its original sent condition.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Clearpay.