Returns & Exchanges
At Reloved Again, we want you to be completely satisfied with your sustainable fashion finds, which is why we offer a 14-day return window for items in their original condition. Please note that as a pre-loved marketplace, items must still have all security tags attached to be eligible for a refund.
Initiate Your Return
Log into your account portal or visit our returns center within 14 days of delivery to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring the Reloved Again security tags remain intact and untampered with.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the item for quality and authenticity, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing